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When will I receive the compensation?

When the claim is accepted by our claims department you will receive the Settlement Letter confirming the payment.

  • We process claims payment twice a month, on days 15 and 30, or on the following working day in case of weekends or holidays.
  • The insurance company manages the files and sends the liquidations generally by the end of the current month or the beginning of the following month.

Upon receipt of the confirmation of payment of the compensation by the insurance, you will receive the respective amount by bank transfer.

You will be able to indicate the account holder and IBAN where you want the payment to be issued.

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