To make a claim for damage or loss, as with any other insurance (home, car, etc.), you need to provide documentation.
If you don't have the shipping invoice, you can provide another proof of value, such as:
- The purchase receipt.
- eBay/PayPal transaction receipt.
If you do not have any of these documents, you must send us a Sworn Statement, completed, with a handwritten signature and accompanied by a copy of your ID (both sides). If this is your case, please click the Contact us now button at the end of this page, by selecting Claims from the list.