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How to prove the value of the items lost/damaged - commercial invoice

In order to be able to open an insurance claim both for damage and loss, you have to enclose documentation that proves the value of the items shipped, such as the purchase invoice or receipt with a date less than 60 days from the date of dispatch.

The purchase invoice is essential for the insurance company as it is necessary to certify the real value of the goods for which you are claiming the claim. With ebay delivery you can claim compensation for loss of damage up to £2.500, provided that enhanced compensation is purchased with your label. 

When you present the invoice please take into account that:

  • It must always include the invoice number, the tax information of the seller and the details of the goods.
  • It must have an issue date of less than 60 days from the date of shipment.
  • The data of the sender and recipient / purchaser must be reported on it and coincide.


However, if you don't have the invoice we will have to check with the insurance company or the carrier if they accept a declaration of value instead, in the following cases:

  • You do not have a purchase invoice
  • The invoice date is more than 60 days from the sending date
  • You only have a sales receipt (for example, a Paypal receipt, a copy of the purchaser's bank transfer or a price list of the goods sent / of the material used to produce it in the case of crafts)

How to proof the value of the goods with a Proof of value

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