In order to know the actual weight of your shipment, the best solution is to use a scale that allows you to calculate it precisely. The weight of the shipment includes both the goods and the packaging.
We remind you that it is essential to correctly indicate the weight of the shipment when purchasing your shipment with Packlink. Under-declaring the weight of your parcel might cause delays and the issuing of extra charges.
If the weight and actual dimensions of the shipment exceed those declared at the time of online ordering, it is possible that the courier refuses to take delivery of the goods or these situations may occur:
- Shipment could be returned to the sender.
- Shipment might be held at the depot.
- An extra charge might be applied covering the difference in the cost.