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What can I do if the messenger is unable to find the sender address?

Sometimes the pick up is not successful and the carrier indicates as a cause of failed pick up the following reasons:

  • Sender absent at address
  • Sender closed during business hours

But don't worry you will be able to book a new collection and in this article we explain how to request a new collection.  

If you missed a pick up it is important to know that messengers do not come back the same day, therefore you can schedule a new pick up only for the next business day. Remember to always report any closing times for your business.

We also inform you that it is always mandatory to ensure the presence of someone at the home in the entire time slot provided for collection. Usually our partners pick up at the following times

Hermes 9-18
DPD 9-18 (9-13 / 14-18)
UPS 9-18.30 (9-13 / 14.30-18.30)

To reschedule a new pick up click on the link below


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