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Parcel help in storage or warehouse

If when monitoring the status of your shipment you read the message "storage / held in storage" it might depend on different reasons.

Storage reasons:

  • The courier tried to deliver the goods but the recipient was absent
  • The address of the recipient is not correct and the courier could not deliver.
  • The recipient refused the goods

Shipment held in storage reasons:

  • Lack of data or documentation to deliver the goods
  • The courier serves the delivery area only on certain days of the week, therefore, in the meantime the goods are kept in storage
  • Excess weight or size
  • If you verify that your shipment is in stock send us a request to request more information from the courier.
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