Contact us Back to eBay Delivery

The tracking status of my parcel is not updated

The carrier updates the tracking of the shipment each time it is scanned at each scanning point during the transit

The tracking statuses are generally the following:

  1. Collected
  2. In transit
  3. Out for Delivery
  4. Delivered

If delays occur during transit, you will see the "Shipment Delayed" status and the delivery will be rescheduled. The carrier will update the status in subsequent phases.

If you have made an international shipment it is likely that the transit will receive slower updates compared to nationals. 

In case tracking is not updated for more than 48 hours, please send a request to our Customer Support.

 How to track my parcel

Was this article helpful?
16 out of 273 found this helpful

If you need help please complete the online form

Contact us