Depending on the payment method used to pay the shipment refunds will have the following timelines:
DIRECT - Single Invoice
You will receive the refund within 3 to 7 working days from the date the refund has been issued, the timing of which depends on the amount (Visa Online, Mastercard Online, etc) of your credit card.
We will refund the shipment directly to your Paypal account. The refund of the transaction takes place immediately. However if you have opened a dispute on Paypal the refund will be delayed as it will be necessary to manage the dispute via Paypal first. We suggest to not initiate disputes on Paypal for this reason, avoiding unnecessary delays. Packlink will refund you the amount paid without any inconvenience if you have not been able to use the service and it is in our interest that you can receive the credit as soon as possible!
DEFERRED - Bi-Weekly Invoice
BILLING CYCLE OPEN
The amount of the cancelled shipment will not debited on the summary invoice.
BILLING CYCLE CLOSED
If the cancellation request happens after the billing cycle is closed a credit note will be issued. You will receive the refund in two options:
Deferred Credit Card: Refund on the credit card.
Deferred Paypal: Refund on your paypal account.
Direct Debit: Not available.
You can access your invoices by visiting the "Buy labels in bulk" section in your account and then Settings > Billing & Invoice > My Invoices