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Can I add enhanced compensation to my item?

eBay delivery shipments have a standard coverage of up to £25 for 2-3 day delivery services, and up to £60 for our 1-day delivery services. If the item you want to send has a higher value than our standard compensation covers and is less than £2,500, you can add enhanced compensation to your shipment and we will cover your shipment of up to £2,500 provided that you comply with the terms below.

 

HOW CAN I ADD ENHANCED COMPENSATION TO MY SHIPMENT?

During the booking process you can select enhanced compensation and we will cover your shipment up to the sale value of your item, up to a maximum of £2.500. The value used is the sale value of your eBay item.

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WHAT DOES ENHANCED COMPENSATION COVER?

 

Enhanced compensation covers your shipment against the following cases 

  • Damage
  • Partial parcel loss 
  • Parcel loss 

and you can open a claim through the online claim form within the following terms:

  • Damages: within 7 days of the date your Parcel was first scanned
  • Loss: within 30 days of the date your Parcel was first scanned

 

WHEN IS NOT COVERED BY ENHANCED COMPENSATION?

You cannot claim Enhanced compensation for the following cases:

  • The parcel was collected late and not on the date of the original pick up date.
  • The parcel was delivered not according to the transit time published on the website.

Shipping cost is always excluded from compensation. 

Please remember that you cannot make a claim if the item is included in our Prohibited and no compensation item list and if the item is not packed according to our Packaging guidelines.

list__1_.png Prohibited and no compensation items list.


Packaging guidelines.

  

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