Your compensation will be denied if:
Sending items included in the Prohibited or No compensation item list.
The packaging does not follow our Packaging guidelines.
Labels are not applied correctly to the parcel. Find out How to apply the shipping label to the parcel.
Claim is filed after 30 days from date of dispatch for losses and 7 days from the delivery date.
Insufficient documentation is provided.
Using a different email address from the one registered on your eBay account will not be valid.
If you are claiming a lost parcel but the parcel is then delivered.