Your compensation will be denied when:
You are sending items included in the Prohibited item list.
You are sending items included in the No compensation items list.
The package used does not follow our Packaging guidelines.
Labels are not applied to parcel correctly How to apply the shipping label to the parcel.
Claims is made after 30 days from when the parcel was dispatched.
You do not provide all the documents requested by customer service.
You make a claim using an email address that does not belong to affected ebay account.