Below, we will show you how to proceed if your shipment has been damaged during transit:
- Sign the carriers's POD with "Damage acknowledged" or "Damaged" if possible.
- Keep the outer and inner packaging as you received it until the next contact. Sometimes carriers carry out an expert's report to assess the extent of the damage suffered by the goods.
- Take a detailed picture of the outer and inner packaging and the damaged goods. Try to make sure that the label of the courier with which the shipment was sent is also visible.
- We always advise you to photograph the goods as well as the internal and external packaging of the shipment before delivering it to the courier. By doing this, in case of damage, it will be easier to prove that the original packaging was made correctly.