When you book a shipment with eBay delivery you will see a message: your label is being processed, you'll receive an email when the label is ready. This means that the label is being processed and you will shortly be able to download the label.
Sometimes delays might occur during the data transmission from the ebay delivery platform to the carrier system.
When the creation status of the label remains unchanged for more than 3 minutes you receive a "Carrier Error" message, we request first you reload the page using the F5 key.
Usually by refreshing the page it will be enough so that the shipping documents are correctly downloaded from the platform.
When the order has been correctly confirmed, the status is updated to "Ready for collection" and you can download the shipping documents in .pdf format by clicking on "Download label".
