Contact us Back to eBay Delivery

Error in weight and/or in dimensions

Sometimes your tracking will display the following message: "Error in weight and/or in dimensions".

When your parcel exceeds the weight or in the dimensions it means that the weight and the actual dimensions of the goods are higher than those declared in the booking phase.

In this case the carrier might blocks the shipment in the warehouse waiting for an authorization for instruction from eBay delivery.

If you encounter a weight and size error you will need to send a request to our Customer Service. The agents will advise you on how to proceed in the specific case.

Was this article helpful?
6 out of 41 found this helpful

If you need help please complete the online form

Contact us