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Begin investigation process

If there is any issue with your shipment it may be necessary to begin an investigation process.

A complaint always involves two parts:

  1. Investigation: Contact our customer service team and we will ask some questions about the issue you are experiencing. 
  2.  Online Claim Form: Once the investigation process is complete, the customer will be requested to complete the online claim form in order to request compensation in case of damage or loss parcels.


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