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Compensation process

To submit a compensation claim contact our customer support.

Remember that a compensation process always involves 2 mandatory steps:

  1. Investigation: Contact our customer service team which will investigate your claim with the carrier. For this we will ask you some questions (description of the parcel, packaging, etc) and we will contact the carrier.
  2.  Online Claim Form: Once the investigation process is complete, we will give you access to the online claim form, to finalize the compensation process.



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