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Additional charges

When dispatching the parcel make sure weight, dimensions and overall size does not exceeds what is permitted by the price band you have paid for: Parcel sizes. If the chosen carrier detects a discrepancy, Packlink will issue an underpayment fee that varies depending on the type of discrepancy audited by the carrier:
  1. Exceeds weight or dimensions for selected price band.
  2. Exceeds the max permitted by any price band available.
  3. Incorrect service ordered.
  4. Additional packaging required
  5. Return to sender / undeliverable charge
  6. Fee for cancelling a used label 
  7. Disposal charge
  8. Can I dispute the underpayment fee?

 

Icon_2x.png Exceeds weight or dimensions for selected price band

If after the parcel is dispatched your parcel is found to be heavier or larger than the weight or dimensions permitted for range you have paid for.

Carrier Reason: Amount
Hermes Price band purchased was Small and parcel size audited was Medium                          £2.08 
Hermes Price band was for 2 KG and audited weight was higher £2.08 
UPS Weight or dimensions exceeds what permitted for the price band purchased £4.16
UPS Overall size exceeds the max permitted for the price band paid: 180cm £4.16

Other Carriers

Exceeds weight or dimensions for selected price band £2.08 - £50

+ VAT (where applicable)

Icon_2x.png Exceeds the max permitted in dimensions or weight by any price band

The longest side (length), the overall size (correctly calculated), or the weight exceeds what is permitted with any tariff currently available on eBay Delivery. It is not allowed to send a parcel above such dimensions or weight.

Carrier Reason: Amount
Hermes Overall size exceeds the max permitted by any Hermes price band 245 cm £7.50
Hermes Longest side (length) exceeds the max length permitted by any Hermes price band: 120 cm £7.50
Hermes Weight exceeds the max weight permitted by any Hermes price band: 15 kg £7.50 
UPS Longest side (length) exceeds than the max permitted by any UPS price band: 80cm £12.00
UPS Weight exceeds than the max permitted by any UPS price band: 15kg  £12.00 
UPS Overall size exceeds than max permitted by any UPS price band: 235cm  £12.00
UPS Overall size exceeds than max permitted by any UPS price band: 300cm £50.00
Other carriers  Exceeds max weight or dimensions of the carrier £6.50 - £100

 + VAT (where applicable)

Icon_2x.png Incorrect service ordered 

You book a drop-off service but then give the parcel to a courier, e.g. if they are collecting / delivering other parcels to / from you.

Reason: Amount
Service booked was drop off and parcel was collected £2.08 - £16.66

+ VAT (where applicable) 

Icon_2x.pngAdditional packaging required 

In case your shipment requires additional packaging. Packaging does not meet the carriers stated standards (e.g. parcel was not fully encased in cardboard).

Reason: Amount
Packaging does not meet the carriers standards  £4.20 

 + VAT (where applicable)

 

Icon_2x.png Return to sender / undeliverable charge

In case your parcel cannot be delivered the cost for returning your parcel to the sender.

Reason: Amount
In case the parcel cannot be delivered due to circumstances that are not imputable to the carrier depending on the carrier

 + VAT (where applicable)

 

Icon_2x.png Used a cancelled and refunded label 

If you request a cancellation of a label which was then refunded by customer service but then you finally decide to dispatch the item.

Reason: Amount
If you request a cancellation of a label which was then refunded by customer service but then you finally decide to dispatch the item. full amount of the original cost plus a admin fee of £2.08

 + VAT (where applicable)

 

 

Icon_2x.png Disposal charge

In case the parcel cannot be delivered and no instructions were provided to return the parcel to the sender and had to be disposed of:

Reason: Amount

If you are trying to send items on our Prohibited Items list and the carrier disposes of the parcel;

as advised by the carrier

If your parcel is inadequately packaged and as a result becomes loose or dangerous to others during transit and needs repackaging by the carrier;

as advised by the carrier

If storage costs are incurred while waiting for instructions from you on how to handle a failed delivery, as advised by the carrier

 

 

 

mceclip0.png I disagree how can I dispute the underpayment charge?

If you have been charged an underpayment fee and have sufficient proof to dispute the charge, you can send us a photograph of the package to certify the weight and dimensions of your package (using a ruler to certify the dimensions and a scale for the weight), as well as any other proof in your possession.

If you want to dispute the charge click on the contact us button below and provide all the evidence in your possession to dispute the audited weight or dimensions provided by the carrier.

 

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