General information
- Drop-off at An Post office and next day delivery service. Delivers by close of business the next working day.
- Working days: Monday to Friday and exclude Saturdays, Sundays, Good Friday and bank or public holidays
- Mandatory label.
- Three delivery attempts, after that parcel will be held for 7 working days for collection at their nearest delivery office before being returned to the sender.
- Possibility of requesting digital proof of delivery
- Maximum Weight: 25kg.
- Maximum package length: 120 cm. Max all three dimensions 150 cm.
- POD available upon request, please check How to request a POD (Proof of Delivery).
- Tracking shipments: directly from the web of the carrier with label shipping number.
- eBay Delivery customer service: from Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m., excluding holidays.
Types of service
An Post Express Drop Off
- Requires a printer
: mandatory label. - Drop-off at a An Post office by the sender. Find your local Post Office.
- Express Post An Post delivers by close of business the next working day.
- Delivery times: Throughout the day.
- Maximum weight (kg): 25.
- Maximum package length: 120 cm. Max all three dimensions 150 cm.
- Signature required option if posting within the Republic of Ireland is included.
- Extras: Possibility of requesting digital proof of delivery.
Label
- Mandatory label. please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.
Delivery and collection times
- Collection times: depending on the post office. Find your local Post Office.
- Deliveries: Monday to Friday from 8 a.m. to 8 p.m.
- The evening before An Post is scheduled to deliver the parcel, a text message and email will be sent to the recipient detailing that their parcel is due to be delivered tomorrow. If they are not going to be home or would like to make alternative delivery arrangements one of the six alternative delivery options can be selected:
- Leave parcel at a chosen Safe place, a free text option allows to tell exactly what the unique safe place is.
- Have the parcel delivered to an alternative address (such as work address).
- Have the parcel delivered to a neighbour of their choice for safekeeping.
- Ask for delivery to occur on an alternative day up to five working days after the initial contact.
- Request to leave the parcel at a convenient and secure Collection point such as a local post. There’s a list of local locations from which the recipient can pick or select from a map and view the location.
- Redirect the parcel to a Parcel Locker. An Post lockers will allow recipient to pick up their parcels in their own time.
- On the day of delivery, An Post sends a reminder saying where and what time their parcel is due to be delivered.
- Three delivery will be attempted, after that parcel will be held for 7 working days for collection at their nearest delivery office before being returned to the sender.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company An Post, click here and enter the shipment number that you will see on the label.
Transit time
The transit of the service is estimated and not guaranteed, as specified at the time of quote.
Delivery times vary depending on the destination. Standard Post items are delivered on the next working day in Ireland.
- Delivery times for estimated transit services are indicative and non-binding, estimated in working days from Monday to Friday, from the date of receipt of the shipment.
- The indicated transit does not include an extra 48-96 hours to/from to remote areas.
- Weekends, non-working days in transit and destination countries, public holidays and national holidays, together with delays caused by customs, the Public Administration or other events beyond our control, weather or logistics, are never included in the estimate of delivery times provided in our offers. We inform you that if there are logistical problems (delays with distribution, accidents, traffic, bad weather, strikes, etc.. the date of delivery may change.
- An Post does not pay compensation in respect of delay to items within the service.
Conditions
- It’s the user’s responsibility to track the shipment and provide eBay Delivery with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Coverage
Standard Protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra Protection
It’s possible to contract extra protection for a maximum value of £5,000,00.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
Contact
- Bear in mind that the service has been contracted with eBay Delivery, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact An Post, you can do so here.
- We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays. Click Contact us now at the end of this page.