If you have been issued a charge from Packlink and you are unsure why we need first to identify the shipment first, please follow the steps below:
- Identify the Packlink reference number: This is normally sent via email, if you have not received it go to your private section "Invoices". From this section download the invoice and copy the reference number that start with GB20222EBAY. All your invoices including extra charges are available here: https://delivery.ebay.co.uk/private/settings/billing/invoices
- To dispute an underpayment fee: Once you have identified and obtained the Packlink reference number at the above step, open a dispute by using the account holder email and Packlink reference click here to open a dispute.
- Evidence is required Photographic evidence or additional proof will be required to dispute this charge with the carrier. To certify the weight and dimensions of your package, you can use, for example, a ruler for the dimensions and a scale for the weight.
To know more about additional charges please visit: Additional charges