If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- Reschedule Pick Up
- Home pick up
- When will the messenger come to pick up the parcel?
- Parcel not collected at the scheduled time
- Can i choose a specific time for the pick up?
- Can I shorten the timeslot of the collection?
Delivery
- Click and Collect service
- Delivery into a safe place
- What is the Adult Signature Service?
- Drop off services
- Can I reroute my parcel to a drop off point?
- Will the messenger call the recipient before the delivery?
Tracking
- How do I track my shipment?
- How can I retrieve my Packlink reference number?
- Alert message in the tracking status
- Error in weight and/or in dimensions
- Parcel held in storage or warehouse
- What does tracking status In Transit and/or Delayed means?
Packaging
- Packaging Guide
- Dangerous goods and hazardous materials - UPS
- Packaging for every type of goods
- How do I measure my parcel
- I Do Not Know The Weight And Dimensions Of My Parcel. What Should I Enter?
- What is Volumetric Weight?
Measure and weight my parcel
Billing
- I have received a charge and I don't know why
- How do I reactivate the deferred payment with PayPal?
- What is the Import One Stop Shop (IOSS)?
- Additional charges
- Information about us
- What happens in the case of unpaid invoices
Customs
Cancel shipment
Claims
- The 5 essential requirements to open a claim
- Who can file a complaint to eBay delivery?
- Compensation process
- Can I add enhanced compensation to my item?
- What is the deadline for submitting a claim?
- Required documentation to open a claim