Claims and Compensation
Claims can be submitted online using our Claims Form and our Customer Service team will investigate them.
- ★ Compensation process in case your parcel is damaged or lost
- The 5 essential requirements to open a claim
- Can I add enhanced compensation to my item?
- Second hand item compensation
- Claim compensation without invoice
- Why has my claim has been rejected?
- When will I receive the compensation?
- Claims over-declaration and under-declaration