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  1. Help Center
  2. Help with a shipment
  3. Pick up

Pick up

  • Reschedule Pick Up
  • Home pick up
  • When will the messenger come to pick up the parcel?
  • Parcel not collected at the scheduled time
  • Can i choose a specific time for the pick up?
  • Can I shorten the timeslot of the collection?
  • Can I change the collection date?
  • What can I do if the messenger is unable to find the sender address?
  • Can I bring the parcel to a drop off point?
  • Can the messenger refuse to collect my parcel?
  • Evri - The new Hermes: lockers
  • Difference between drop off and collection service

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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