In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandatory requirements:
Don't send goods included in our Forbidden and Restricted Goods list.
Use proper packaging according to our Packaging Guide: Packaging instructions..
Prove the value of the goods by providing the the eBay or PayPal sale receipt.
Take pictures of the damaged goods including the packaging used.
Claim within 7 calendar days for damages and within 28 calendar days for loss.For more information about the process to follow in case your parcel is lost or damaged refer to this article: Compensation process in case your parcel is damaged or lost.