Sometimes delays can occur in the transmission of data from ebay delivery to the carrier system.
When you see the message "your label is in process" for more than 3 minutes we first suggest you to reload the page using the F5 key.
Often it is sufficient to refresh the page so that the shipping documents can be correctly displayed on the platform.
If the label is not yet available after reloading the page, you will need to send a request for assistance to our Customer Support.
When the order is correctly confirmed, the status is updated to "Ready for collection" and you can download the shipping documents in .pdf format by clicking on "Download label".