To submit a compensation claim contact our customer support.
Remember that a compensation process always involves 2 mandatory steps:
- Investigation: Select the claim section from the contact page. We will ask you some questions (description of the parcel, packaging, etc) and we will contact the carrier.
- Online Claim Form: Once the investigation process is complete, the claim will be assigned to the claims department for final evaluation.
https://support-ebay.packlink.com/hc/en-ie/articles/360014270619
