Add here the value of the product or the materials that were used to produce it.
EUR
Proof of the value of the product
Purchase Invoice, Sale Receipt or Proof of Value (Paypal receipt, copy of the buyer's bank transfer, price list of the goods sent or the material used to produce them in the case of handmade products).
Product description
Detailed description of the goods (including model, color, shape, material, etc.)
Proof of dispatch (dispatch receipt / image of the tracking)
Image of the proof that the parcel was dispatched through the carrier
Payment method
Select compensation payment method
You must accept our terms and conditions
Here you have all the information about our terms and conditions
We have received your claim correctly! An investigation will be raised with the carrier and we will contact you via email to inform you about the next steps of this claim process.
There's already an open ticket on this shipment. #
Reference number
With the reference number provided there is an existing support request already generated, please check the status below.
Status:
If you want to add an additional comment to the existing request you can do so here: