In our Help Center, you will find all the information you need to resolve your queries, manage incidents and find out more about eBay Delivery.
If after exploring our portal, you cannot find the answer you were looking for, we will be glad to help you. Our Customer Support Team is available from Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 18:00 (except bank holidays).
Important
To handle your request, please choose the appropriate option according to the type of query:
- Labels: if you are unable to download the shipping label. If there is an error, you will need to cancel the shipment and create a new one.
- Pickup: if the carrier has not collected the parcel or you have had problems dropping it off at an office, ParcelShop or locker.
- Delivery: if the recipient has not received the parcel or there have been problems with the delivery.
- Cancel: if you want to cancel the shipment and request a refund.
- Tracking: check the status of your shipment and track its progress.
- Billing: if you have concerns about the invoice or have been charged by eBay Delivery.
- Claims: if you want to report damage to goods or the loss of a parcel.
- Technical Issues: if you have any questions about the use of the platform or the shipping process.
Steps to contact the eBay Delivery customer service team:
- Access to the Help Center Contact Form.
- Select the option that best fits your case.
- Enter the Email linked to your eBay account and the Carrier tracking ID (you can find it on the purchased label or the confirmation page), then click Send.
The Carrier Tracking ID is printed on the postage label, and its format varies depending on the carrier. For example, DPD looks like this: 15505300000000 or 5300000000, EVRi: H00003111111111, InPost: QD000000000GB and UPS: 1Z0000000000000. - Fill in the required fields with the requested information and click Send.
After submitting your request, you will receive a confirmation email informing you that we have successfully received your message. Our agents will review your case and provide you with a response and solution as soon as possible.
In our Help Center we explain how to check the status of requests submitted to eBay Delivery.