Packlink's customer support team provides support for eBay Delivery on behalf of eBay. You can contact eBay delivery customer support by using exclusively the contact form available in this eBay delivery Help Center. Support is available from Monday to Friday from 8:00 to 20:00, and Saturday from 09.00 to 18:00, excluding bank holidays.
You can access the eBay Delivery Help Center by clicking on Customer Service link available on top right side of you eBay account.
Once you click on the Customer Support link you'll be redirected to a homepage of the Help Center.
Please bear in mind that Packlink does not handle shipments and act as an intermediary between you and the transport company, therefore we must always contact the carrier when there is an issue with the shipment itself.
- I have already submitted a support request, how can I follow my request?
You will be able to follow the status of the requests by logging in and visiting the section called "My activities", on the top left hand side.
If you have already submitted a support request, each request will have its own status: OPEN, AWAITING YOUR REPLY and SOLVED.
WE SUGGEST TO ALWAYS USE THE CORRECT CONTACT REASON
SO THAT YOUR REQUEST WILL BE GIVEN THE RIGHT PRIORITY
GENERAL INFO: Only for general information when you have not yet confirmed the order or if you need assistance in the online booking process.
PREPARE SHIPMENT: Questions on the preparation of the packaging, on the shipping documents or if you have not received the labels.
PICK UP AND DELIVERY: When the delivery is delayed or has not been carried out in the estimated transit times or in case of failed pick up and if you want to reschedule it.
TRACKING: Only for information on tracking when is not available.
CANCEL THE SHIPMENT: If you wish to cancel the shipment.
BILLING: Question related to invoices and payments.
CLAIMS: In case you need to request compensation for damage and losses.