Help Center

How do I purchase a postage label? Purchasing a postage label on eBay Delivery is very easy and it only takes few minutes. Here’s a ... See more

How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more

Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more

eBay Delivery UK shipping rates With eBay Delivery you have access to shipping rates that are exclusive to eBay sellers. You can ... See more

How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more

What should I do if my shipment has not been collected? If your shipment has not been collected, see below for what you should check and how to proceed d... See more

Guide to drop off the parcel at an office, ParcelShop or locker If you have purchased a Drop off Point shipment, it is important that you follow the instruction... See more

How do I track my shipment? Tracking your shipment is very easy. You can do this once the merchandise has been scanned, colle... See more

Shipment statuses In this article, we explain the meaning of the possible statuses your shipment can have and indic... See more

How can I retrieve my Packlink reference number? To help us find your Packlink reference number that starts with GB, please enter the account hold... See more

Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more

What if my shipment exceeds the size or weight? To finalise your order on eBay Delivery, you need a tape measure and a scale so that when you ent... See more

Parcel sizes It is important that you enter the correct weight and dimensions of your parcel. If you under-dec... See more

Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more

Customs regulations If you send or receive parcels from outside the European Union (UE), a customs invoice will be au... See more

eBay Delivery's cancellation policy eBay Delivery handle the reimbursement of the service fee as long as this request is carried out ... See more

Can I cancel a shipment I have already paid? Yes, in accordance with eBay Delivery Cancellation Policy, you can cancel the shipment after maki... See more

The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to eBay Delivery, provided th... See more

How can I request compensation for damage, loss or missing content? In the event that your shipment has been delivered damaged, if the contents are missing or from e... See more

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