Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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How do I purchase a postage label? Purchasing a postage label on eBay Delivery is very easy and it only takes few minutes. Here’s a ... See more
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How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
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Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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eBay Delivery shipping rates With eBay Delivery you have access to shipping rates that are exclusive to eBay sellers. You can... See more
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UPS international shipping rates In this article you can find the shipping rates for the carrier UPS, according to the collection ... See more
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How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
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How can I retrieve my Packlink reference number? To help us find your Packlink reference number that starts with GB, please enter the account hold... See more
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How do I track my shipment? Tracking your shipment is very easy. You can track your shipment anytime, in your eBay Delivery a... See more
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Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to download, complet... See more
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The essential requirements for submitting a claim In the case of damage or loss you can file a claim to eBay Delivery, provided that you meet the f... See more