Welcome to the eBay Delivery by Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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How do I purchase a postage label? Purchasing a postage label on eBay Delivery is very easy and it only takes few minutes. Here’s a ... See more
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How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
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Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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eBay Delivery UK shipping rates With eBay Delivery you have access to shipping rates that are exclusive to eBay sellers. You can ... See more
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How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
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How can I retrieve my Packlink reference number? To help us find your Packlink reference number that starts with GB, please enter the account hold... See more
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How do I track my shipment? Tracking your shipment is very easy. You can do this once the package has been scanned, collected... See more
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Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more
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What if my shipment exceeds the size or weight? To finalise your order on eBay Delivery, you need a tape measure and a scale so that when you ent... See more
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Parcel sizes It is important that you enter the correct weight and dimensions of your parcel. If you under-dec... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
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Customs regulations If you send or receive parcels from outside the European Union (UE), a customs invoice will be au... See more
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The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to eBay Delivery, provided th... See more
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How can I request compensation for damage, loss or missing content? In the event that your shipment has been delivered damaged, if the contents are missing or from e... See more