Welcome to the Packlink Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

Purchase and print postage labels individually from bulk shipping eBay delivery's bulk shipping functionality allow to manage all your shipments in a single platfo... See more
How do I purchase the postage label? Purchasing a postage label on eBay Delivery is very easy and it only takes few minutes. Here’s a... See more
How to apply the shipping label to the parcel? Shipping labels must always be applied on the outside of the package. We suggest to insert a seco... See more
Prohibited Items and Non-Compensation Items You are responsible for checking that your item can be sent with us, please check this list befor... See more
Getting started with bulk shipping With bulk shipping you can bulk pay (paying for multiple labels at the same time) and bulk print ... See more
eBay Delivery shipping rates With eBay Delivery you have access to shipping rates that are exclusive to eBay sellers. You can... See more
Reschedule Pick Up The carrier did not collect the shipment on the requested day. What should I do? You can request ... See more
How do I track my shipment? Tracking your shipment on Packlink is very easy. There are three different ways for you to track ... See more
Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
The 5 essential requirements to open a claim In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandat... See more