Welcome to the Packlink Help Center

Most popular articles

• How do I purchase a postage label? Purchasing a postage label on eBay Delivery is very easy and it only takes few minutes. Here’s a ... See more
• How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
• Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
• eBay Delivery shipping rates With eBay Delivery you have access to shipping rates that are exclusive to eBay sellers. You can ... See more
• UPS international shipping rates In this article you can find the shipping rates for the carrier UPS, according to the collection ... See more
• How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
• How can I retrieve my Packlink reference number? To help us find your Packlink reference number that starts with GB, please enter the account hold... See more
• How do I track my shipment? Tracking your shipment is very easy. You can track your shipment anytime, in your eBay Delivery a... See more
• Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
• What if my shipment exceeds the size or weight? To finalise your order on eBay Delivery, you need a tape measure and a scale so that when you ent... See more
• Parcel sizes It is important that you enter the correct weight and dimensions of your parcel. If you under-dec... See more
• Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
• The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to eBay Delivery, provided th... See more