You will need to have the following mandatory information at hand:
Value of the product or the materials used to produce it.
Purchase invoice or sales receipt.
Description: brand, model, serial number or IMEI if necessary.
3 pictures: An image showing the damage, another showing the outside of the packaging, finally one image of the inside of the package where packaging and postage label are visible. Here we show you how to do it
Add here the value of the product or the materials that were used to produce it.
Proof of the value of the product
Purchase Invoice, Sale Receipt or Proof of Value (Paypal receipt, copy of the buyer's bank transfer, price list of the goods sent or the material used to produce them in the case of handmade products).
Detailed description of the goods (including model, color, shape, material, etc.)
Proof of the damage
We need 3 pictures: Photo of the damaged goods in their entirety; Photo of the external packaging, including the label; Photos of the goods and their internal packaging. Here we show you how to do it.
Select compensation payment method
You must accept our terms and conditions
Here you have all the information about our terms and conditions