You're going to file a claim for damage.
Reference numberYou will need to have the following mandatory information at hand:
- Value of the product or the materials used to produce it.
- Purchase invoice or sales receipt.
- Description: brand, model, serial number or IMEI if necessary.
- 3 pictures: An image showing the damage, another showing the outside of the packaging, finally one image of the inside of the package where packaging and postage label are visible. Here we show you how to do it