Loss Claim

To help you with the claim we need more details. We will answer you as soon as possible.

Please enter the following information

Reference number

You will need to have the following mandatory information at hand:

The claim amount value.
Purchase invoice of the product, sales receipt or invoice for the materials used to produce it.
Detailed description of the contents of the shipment and packaging.
A proof of dispatch is required if tracking shows that the parcel has not entered the network.

If you need more information please check our Terms and Conditions

CONTINUE

Reference number

Compensation coverage:

Carrier name:

Carrier tracking number:

Claim amount

Add here the value of the product or the materials that were used to produce it.

EUR

Proof of the value of the product

Purchase Invoice, Sale Receipt or Proof of Value (Paypal receipt, copy of the buyer's bank transfer, price list of the goods sent or the material used to produce them in the case of handmade products).

Product description

Detailed description of the goods (including model, color, shape, material, etc.)

Proof of dispatch (dispatch receipt / image of the tracking)

Image of the proof that the parcel was dispatched through the carrier

Payment method

Select compensation payment method

You must accept our terms and conditions

Here you have all the information about our terms and conditions

I accept the terms and conditions

CONTINUE

We have received your request successfully.

Reference number

We have received your claim correctly! An investigation will be raised with the carrier and we will contact you via email to inform you about the next steps of this claim process.

There's already an open ticket on this shipment. #

Reference number

With the reference number provided there is an existing support request already generated, please check the status below.

Status:

If you want to add an additional comment to the existing request you can do so here:

SEND

Start a live chat with one of our agents.

LIVE CHAT

Help

Please enter the following information

Claim amount

Proof of the value of the product

Product description

Proof of dispatch (dispatch receipt / image of the tracking)

Payment method

You must accept our terms and conditions

We have received your request successfully.

There's already an open ticket on this shipment. #

If you want to add an additional comment to the existing request you can do so here:

Start a live chat with one of our agents.