Pickup – Help Center

If your parcel has not yet been collected and/or you would like to change collection date, enter your reference number and select a new day for collection. You will receive an email from Packlink to confirm that the date has been updated.

Please enter the following information

Reference number

Please select a new collection date:

SEND

You're going to change the collection date of the following shipment:

Reference number

New collection date:

We will manage your request to change the day of collection or check with the carrier why wasn't collected and send you an email with the resolution in a maximum of 24 hours.

SEND

Start a live chat with one of our agents.

LIVE CHAT

There's already an open ticket on this shipment. #

Reference number

With the reference number provided there is an existing support request already generated, please check the status below.

Status:

If you want to add an additional comment to the existing request you can do so here:

SEND

Start a live chat with one of our agents.

LIVE CHAT

We received your support request successfully.

Reference number

New collection date:

We will manage your request to change the day of collection or check with the carrier why the parcel was not collected and send you an email with the resolution in a maximum of 24 hours.