Pickup

If your parcel has not yet been collected and/or you would like to change collection date, enter your reference number and select a new day for collection. You will receive an email from Packlink to confirm that the date has been updated.

Help

The Packlink reference number is an alphanumeric code to identify your shipment. The code starts with GB. If you don't remember it, click here.

Please enter the following information

SEND

Reference number

Please select a new collection date:

SEND

You're going to change the collection date of the following shipment:

Reference number

New collection date:

We will manage your request to change the day of collection or check with the carrier why wasn't collected and send you an email with the resolution in a maximum of 24 hours.

SEND

Start a live chat with one of our agents.

LIVE CHAT

There's already an open ticket on this shipment. #

Reference number

With the reference number provided there is an existing support request already generated, please check the status below.

Status:

If you want to add an additional comment to the existing request you can do so here:

Can you attach a picture?

SEND

Start a live chat with one of our agents.

LIVE CHAT

We received your support request successfully.

Reference number

New collection date:

We will manage your request to change the day of collection or check with the carrier why the parcel was not collected and send you an email with the resolution in a maximum of 24 hours.