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  1. Help Center
  2. Help with a shipment
  3. Pick Up

Pick Up

  • How do I reschedule a pick up?
  • What should I do if my shipment has not been collected?
  • Guide to drop off the parcel at an office, ParcelShop or locker
  • Can I choose the date and time of collection?
  • Can I change the collection date?
  • Can the carrier refuse to collect my package?
  • Pick up or delivery in different places
  • If the courier does not come for the collection, can I drop off my parcel at the Carrier's own office?
  • Can I drop my parcel off at a Correos office?
  • Can I drop off my parcel at a BRT FermoPoint if I have selected a shipment with collection?
  • EVRi Lockers

Need help?

Need help with a delivery, arranging a collection, raising a claim, or checking an invoice? You can reach us easily via Chat, Email, or our support bot—we’re here to help you get it sorted quickly.

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