Help Center  Help Centre home page
Deutsch English (Ireland) Español (España) Français (France) Italiano Nederlands
Sign in
  1. Help Center
  2. Help with a shipment
  3. Pick Up

Pick Up

  • How do I reschedule a pick up?
  • What should I do if my shipment has not been collected?
  • Guide to drop off the parcel at an office, ParcelShop or locker
  • Can I choose the date and time of collection?
  • Can I change the collection date?
  • Can the carrier refuse to collect my package?
  • Pick up or delivery in different places
  • If the courier does not come for the collection, can I drop off my parcel at the Carrier's own office?
  • Can I drop my parcel off at a Correos office?
  • Can I drop off my parcel at a BRT FermoPoint if I have selected a shipment with collection?
  • EVRi Lockers

Need help?

Need help with a delivery, arranging a collection, raising a claim, or checking an invoice? You can reach us easily via Chat, Email, or our support bot—we’re here to help you get it sorted quickly.

CONTACT US NOW
ShipStation Global is an intelligent logistics platform. ShipStation Global — 2026 Auctane SLU © All rights reserved | Terms and Conditions