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  1. Help Center
  2. Help with a shipment
  3. Pick Up

Pick Up

  • How do I reschedule a pick up?
  • When does the courier pass by for collection?
  • Why didn't the courier collect my shipment at the scheduled time?
  • Can I choose the collection time?
  • Can I shorten the timeslot of the collection?
  • Can I change the collection date?
  • What do I do if I wasn’t at home when they came to collect my package?
  • If the courier does not come for the collection, can I drop off my parcel at the Carrier's own office?
  • Can the carrier refuse to collect my package?
  • EVRi lockers
  • Pick up or delivery in different places
  • Can I drop my parcel off at a Correos office?
  • How to drop off a package at the carrier office?

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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