Packlink ebay Help Centre home page
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  1. Packlink ebay
  2. Help with a shipment
  3. Claims

Claims

  • The 5 essential requirements to open a claim
  • Who can file a complaint to eBay delivery?
  • Compensation process in case your parcel is damaged or lost
  • Can I add enhanced compensation to my item?
  • What is the deadline for filing a complaint?
  • Instructions to follow in case of damage, loss, tampering, theft
  • Prove the value of your item
  • Take picture of the damaged goods including packaging used
  • When will I receive the compensation?
  • Compensation process
  • How to request a refund when the shipment is unsuccessful

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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