If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery... you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- Reschedule Pick Up
- Home pick up
- When will the messenger come to pick up the parcel?
- Parcel not collected at the scheduled time
- Can i choose a specific time for the pick up?
- Can I shorten the timeslot of the collection?
Delivery
- Delivery into a safe place
- What is the Adult Signature Service?
- Drop off services
- Can I reroute my parcel to a drop off point?
- Will the messenger call the recipient before the delivery?
- When the parcel will be delivered?
Tracking
- Track my shipment
- Alert message in the tracking status
- Error in weight and/or in dimensions
- Parcel held in storage or warehouse
- What does tracking status In Transit and/or Delayed means?
- Tracking not available
Packaging
- Packaging instructions
- Dangerous goods and hazardous materials - UPS
- Internal packaging
- Packaging for every type of goods
- External packaging
- How do I measure my parcel
Measure and weight my parcel
Billing
- Additional charges
- Information about us
- What happens in the case of unpaid invoices
- WIll I pay VAT?
- VIES: what is it and how to register
- How to set up my billing address
Customs
Cancel shipment
Claims
- The 5 essential requirements to open a claim
- Who can file a complaint to eBay delivery?
- Compensation process in case your parcel is damaged or lost
- Can I add enhanced compensation to my item?
- What is the deadline for filing a complaint?
- Instructions to follow in case of damage, loss, tampering, theft