If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery... you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick Up
- How do I reschedule a pick up?
- Can I drop off my parcel at a BRT FermoPoint if I have selected a shipment with collection?
- When does the courier pass by for collection?
- Why didn't the courier collect my shipment at the scheduled time?
- Can I choose the collection time?
- Can I shorten the timeslot of the collection?
Delivery
- Types of services offered by eBay Delivery
- An Post: delivery into a safe place
- What is the Click and Collect service?
- EVRi: delivery into a safe place
- What do I do if I didn't receive all my parcels?
- I won’t be at home at the time of delivery. What do I do?
Tracking
- How can I retrieve my Packlink reference number?
- How do I track my shipment?
- What does incident mean?
- What does weight/volume error mean?
- What does warehoused mean?
- What does pending arrival mean?
Pack, measure and weigh your parcel
- Packaging Guide
- What if my shipment exceeds the size or weight?
- Parcel sizes
- How can I weigh or measure my package?
- What’s the weight limit for eBay Delivery shipments?
- What happens if I’m not sure about the weight?
Billing
- Unknown charges
- Intra-community operators. How do I get invoices without the VAT?
- Can I have a prepaid account?
- What is the freight collect shipping?
- Can I change the invoice data?
- What is direct debit payment and how can I request it?
Customs
- Customs invoice and how to complete it
- Customs regulations
- What is the EORI number and why is it important for your international shipments?
- How will Windsor Framework affect the shipping process on eBay Delivery?
- What documents do I need if I ship outside the EU?
- What is the European Union and which countries are members?
Cancel shipment
Claims
- The essential requirements for submitting a claim for damage, loss or missing content
- How can I request compensation for damage, loss or missing content?
- Who should start a complaint?
- What is the standard coverage of my shipment?
- Coverage for second-hand goods
- Can I purchase extra protection for my shipment?