If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery... you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- Drop off services
- Home pick up
- When will the messenger come to pick up the parcel?
- Reschedule Pick Up
- Parcel not collected at the scheduled time
- Can i choose a specific time for the pick up?
Delivery
- Shipments during Christmas holidays
- Delivery into a safe place
- What is the Adult Signature Service?
- Can I reroute my parcel to a drop off point?
- Will the messenger call the recipient before the delivery?
- When the parcel will be delivered?
Tracking
- Alert message in the tracking status
- Error in weight and/or in dimensions
- Parcel held in storage or warehouse
- What does tracking status In Transit and/or Delayed means?
- The tracking status of my parcel is not updated
- I need the carrier's phone number and tracking number
Packaging
Measure and weight my parcel
- How to calculate the overall size
- Parcel sizes
- How do I measure my parcel
- I Do Not Know The Weight And Dimensions Of My Parcel. What Should I Enter?
- What is Volumetric Weight?
- How Can I Weigh My Parcel?
Billing
- Additional charges
- Information about us
- Additional charges for weight discrepancies
- What happens in the case of unpaid invoices
- WIll I pay VAT?
- VIES: what is it and how to register
Customs
Cancel shipment
Claims
- The 5 essential requirements to open a claim
- Who can file a complaint to eBay delivery?
- Compensation process in case your parcel is damaged or lost
- Can I add enhanced compensation to my item?
- What is the deadline for filing a complaint?
- Instructions to follow in case of damage, loss, tampering, theft