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What happens if my item arrives damaged?

Packages from time to time can be damaged in transit, so this is why it is imperative that you pack them correctly to reduce the risk.

In the unlikely event that your parcel is delivered damaged, you should let the driver know and sign the delivery note with annotation that the parcel is damaged.

If you do not sign the delivery note with annotation of a damage, Packlink will not accept any claim for damages.

Once you have signed the delivery note and noted the damage, take photos of the parcel and the packaging (including labels), keep the original packaging. This allows us to assess the damage and assess whether compensation is appropriate.

Please read carefully The 5 essential requirements to open a claim
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