If the shipment tracking indicates that the goods have been delivered, but the recipient claims not to have received the goods, you, the sender, can request proof of delivery signed by the recipient.
Standard services do not guarantee delivery to a specific recipient and the carrier has the obligation to deliver the goods to the address indicated on the shipping label, but they do not have the obligation to deliver them to a specific person.
The goods can be delivered to the building's concierge / secretary's office or to a neighbor to avoid storage costs. The good can be also delivered into a safe place location: Delivery into a safe place
Please note: You can request the POD (proof of delivery) and adult signature before purchasing the label, if you have not selected them the parcel might be delivered into a safe place. If the parcel is dispatched without a POD and you later require one, this will be on a best endeavor basis but we don't guarantee that it will be possible.