No, you cannot change the details included in a label once you have finalised your order.
If after paying for a label you realise there is a mistake, you can cancel the label with the wrong details and purchase a new one. In this case, the incorrect label will be cancelled and refunded by us.
Important
Our Customer Support will check that the label hasn't been used and they will issue a full refund of the unused label, with the same payment method you used to finalise your order.
To cancel and repurchase a label in your eBay account, please follow these steps:
- Access the shipment confirmation page in your eBay account. The shipment confirmation page will display the following structure: https://delivery.ebay.ie/new_label/confirmation/+Packlink Reference number (example: IE2020EBAY0001234567).
- In the section Send item, at the bottom right of the page, click Cancel and purchase new label.
- A new window will be automatically displayed, asking if you want to cancel and purchase a new label. Click Yes to continue.
- In Order Details edit the information you need, then click Pay to confirm the new label.
- The system will automatically generate a new label with the new information provided, along with a new Reference Number.
- Click Download label to get the updated shipping document.
For more about our cancellation policy, click here.