Yes, in accordance with eBay Delivery Cancellation Policy, you can cancel the shipment after making the payment as long as the merchandise has not been picked up or dropped off.
Cancel a shipment using our contact form
- Access the Help Center Contact Form.
- Select the Cancel option.
- Enter the email address you had provided to finalise your shipment and the Reference number in the correct field.
- In case you have forgotten this number, you can use our tool to retrieve it.
- Click Send.
- Select a Cancellation reason from the list.
- Click Continue.
Subsequently, our agents will confirm via email the receipt of your request and ensure that both the cancellation and the refund are processed correctly.
Cancel a shipment in your eBay Delivery account
- Access your eBay Delivery account.
- Locate the shipment you would like to cancel.
- Click View details.
- In the section Other actions, click Cancel shipment.
- In the pop-up window, select the correct Cancellation reason from the list.
- Click again on Cancel shipment to confirm.
Subsequently, our agents will confirm via email the receipt of your request and ensure that both the cancellation and the refund are processed correctly.
Important
- The deadline to submit a cancellation is limited to 15 days from the date the order was paid.
- eBay Delivery will not accept cancellation requests submitted through other channels.
Tips
- If you have printed the shipping label or the address sheet (depending on the purchased service), make sure to destroy it. In this way, you will avoid confusing it with other shipments.
- If you have selected a service with home collection and the carrier arrives to collect, please do not hand over the merchandise to the driver and inform him that you have cancelled the shipment.