General information
- UPS Access Point drop off - transit 1 working days to Ireland.
- UPS Standard collection - transit 1 working days to Ireland.
- Home delivery or to a UPS Access Point.
- Home collection or drop-off at a UPS Access Point (depending on service).
- Collection window depends from the postcode, but generally is from 8 a.m. to 6 p.m. at home.
- Estimated transit time from Monday to Friday, excluding national or local holidays.
- Standard collections are just 1 collection attempt, should the collection fail, it has to be re-booked, contact our customer service.
- Standard deliveries are 2 delivery attempts on consecutive business days.
- The transit indicated does not include an extra 48-96 hours to/from the islands, and remotes zones.
- UPS maximums size allowance can be checked here: Parcel sizes
- UPS is the only carriers that offer the adult signature.
- POD available upon request, please check How to request a POD (Proof of Delivery).
- Track shipments directly from the web of the carrier with label shipping number.
- Customer service eBay Delivery: available from Monday to Friday from 8 to 20, and Saturday from 9am to 9pm excluding holidays.
Types of service
UPS Collection
- Door to door collection service.
- Delivers within 1 working days Ireland
- UPS standard collection service restriction: Maximum weight allowed is 15 kg, maximum length is 80 cm and maximum size is 235 cm in length and girth combined.
UPS Access Point Drop Off
- Drop off service in any UPS Access point.
- Delivers within 1 working days Ireland after the parcel is deposited in Access Point.
- Maximum 20 kg, longest side maximum 97 cm, length and girth combined maximum 330 cm.
*If the shipment requires customs procedures, delivery will take longer.
UPS Irregular Package Drop-Off - Next day delivery
- Domestic delivery of irregular parcels*.
- Requires a printer
: mandatory label. - Drop off service. Find the nearest UPS Access Point.
- Transit: estimated 24-48 working hours, depending on the destination.
- Delivery schedule: throughout the day.
- Included delivery attempts: 2
- Maximum weight (kg): 20.
- Maximum dimensions (cm): Max. Length 80 cm. Max. Length + circumference: 235 cm.
*Goods that are not fully encased in corrugated cardboard or in their container. Any irregularly shaped, cylindrical, circular or tubular item (such as barrels, drums, cans, tires, etc.)
UPS Irregular Package Collection - Next day delivery
- Domestic delivery of irregular parcels*.
- Home collection service.
- Requires a printer : mandatory label.
- Transit: estimated 24-48 working hours, depending on the destination.
- Delivery schedule: throughout the day.
- Included delivery attempts: 2
- Maximum weight (kg): 30.
- Maximum dimensions (cm): Max. Length 80 cm. Max. Length + circumference: 235 cm.
*Goods that are not fully encased in corrugated cardboard or in their container. Any irregularly shaped, cylindrical, circular or tubular item (such as barrels, drums, cans, tires, etc.)
Label
Mandatory label. please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.
Delivery and collection times
- Collection times are Monday to Friday from 8 a.m. to 6 p.m. depending on the place of residence. The system will offer you the available options.
- Delivery times throughout the day.
- Delivery for UPS standard is by end of day (5:30 p.m.).
- During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
- The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
- Unsuccessful deliveries will be held at a depot for 5 days before being disposed of by the carrier.
- If you do not wish to wait for the pick up at home, the sender of the shipment can drop off the parcel at any UPS Access Point near to your home.
- For domestic shipments, there will be 2 delivery attempts on consecutive business days. After the full cycle of delivery attempts has been made, UPS will hold the parcel for 5 days. If no instructions are received in this time period the parcel will be returned to the shipper.
- The package can be left in a safe location with discretion of the messenger or in a UPS Access Point, unless there are any signature restrictions.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company UPS, click here and enter the shipment number that you will see on the label.
Transit time
The transit of the service is only estimated and not guaranteed, as specified at the time of quote:
Delivery: within 1 working days for Parcel Collection service and 1 working days for Access Point service after network entry.
UPS Irregular Package: estimated 24-48 working hours, depending on the destination.
*If the shipment requires customs procedures, delivery will take longer.
- Collection and delivery dates are subject to change.
- Delivery times for estimated transit services are indicative and non-binding, estimated in working days from Monday to Friday, from the date of receipt of the shipment.
- The indicated transit does not include an extra 48-96 hours to/from the islands and remote areas.
- Weekends, non-working days in transit and destination countries, public holidays and national holidays, together with delays caused by customs, the Public Administration or other events beyond our control, weather or logistics, are never included in the estimate of delivery times provided in our offers. We inform you that if there are logistical problems (delays with distribution, accidents, traffic, bad weather, strikes, etc.) the date of delivery may change.
Conditions
- It’s the user’s responsibility to track the shipment and provide eBay Delivery with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Coverage
Standard Protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra Protection
It’s possible to contract extra protection for a maximum value of £5,000,00.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
Contact
- Bear in mind that the service has been contracted with eBay Delivery, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact UPS, you can do so here.
- We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays. Click Contact us now at the end of this page.