UPS

General information

• UPS Access Point drop off - transit 1 working days to UK Mainland.
• UPS Standard collection - transit 1 working days to UK Mainland.
• Estimated transit time from Monday to Friday, excluding holidays
• The transit indicated does not include an extra 48-96 hours to/from the islands, and remotes zones.
• Home collection or drop-off at a UPS Access Point (depending on service).
• Home delivery or to a UPS Access Point.
• Mandatory label.
• Standard collections are just 1 collection attempt, should the collection fail, it has to be re-booked, contact our customer service.
• Two delivery attempts at no extra cost.
• Maximum weight 70 kg.
• Possibility of requesting digital proof of delivery.
• UPS maximums size allowance can be checked here: Parcel sizes
• UPS is the only carriers that offer the Adult signature: What is Adult Signature Service?
• POD available upon request, please check How to request a POD (Proof of Delivery)
• Track shipments directly from the web of the carrier with label shipping number.
• eBay Delivery customer service from Monday to Friday from 9 a.m. to 6 p.m., excluding holidays.

Types of service

UPS Collection

Label

Mandatory label. please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.

Collection and delivery times

• Collection times are between 9 a.m. and 8 p.m. depending on the place of residence. The system will offer you the available options.
• Delivery times throughout the day.
• Delivery for UPS standard is by end of day (5:30 pm).
• During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
• The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
• Unsuccessful deliveries will be held at a depot for 5 days before being disposed of by the carrier.

Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company UPS, click here and enter the shipment number that you will see on the label.

Transit time

The transit of the service is only estimated and not guaranteed, as specified in our purchasing flow:

Delivery: within 1 working days for Parcel Collection service and 1 working days for Access Point*

UPS Irregular Package: estimated 24-48 working hours, depending on the destination.

*If the shipment requires customs procedures, delivery will take longer.

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to eBay Delivery, it isn’t possible to collect or deliver on the estimated day. Furthermore, the indicated transit does not include an extra 48-96 hours to/from the islands and remote areas.

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Conditions

• It’s the user’s responsibility to track the shipment and provide eBay Delivery with a solution within a maximum of 5 working days from the beginning of the first incident.

• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

Coverage

Standard Protection

All services include the coverage stated in the Terms and Conditions of the service.

Extra Protection

It’s possible to contract extra protection for a maximum value of £5,000,00.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• UPS Conditions.

Contact

• Bear in mind that the service has been contracted with eBay Delivery, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact UPS, you can do so here.
• We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays. Click Contact us now at the end of this page.