General information
Types of service
Label
Conditions
Proof of delivery
Restrictions
General information
- Estimated transit time: from Monday to Friday, excluding national or local holidays.
- Drop-off at an InPost Locker or ParcelShop by the sender. Find the nearest point.
- Home delivery.
- Mandatory label.
- Two delivery attempts at no additional cost.
- Maximum weight: 15 Kg.
- Maximum dimensions: 41cm x 38cm x 64cm.
- Possibility of requesting digital proof of delivery.
- eBay Delivery customer service from Monday to Friday, 9 a.m. to 8 p.m., except public holidays.
Type of services
InPost Lockers
-
Requires a printer
: mandatory label. - Home collection is not included.
- Drop-off at an InPost Locker by the sender. Find the nearest point.
- Home delivery.
- Transit time: estimated 2-3 working days for UK mainland.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight: 15 Kg.
- Maximum dimensions: each locker has three different sized compartments for you to choose from:
- Small: 8cm x 38cm x64 cm
- Medium: 19cm x 38cm x 64cm
- Large: 41cm x 38cm x 64cm
- Rates include up to £25 standard compensation.
InPost Shops
-
Requires a printer : mandatory label.
- Home collection is not included.
- Drop-off at an InPost ParcelShop by the sender. Find the nearest point.
- Home delivery.
- Transit time: estimated 2-3 working days for UK mainland and estimated 3-7 working days for the Highlands and Islands.
- Delivery times: throughout the day.
- Included delivery attempts: 3.
- Maximum weight: 10 kg.
- Maximum dimensions: longest side less than 120 cm. Length: 120 cm + width: 50 cm + height: 50 cm = 220 cm.
-
Extras: possibility of requesting digital proof of delivery.
Labels
Mandatory label, please do NOT cover the barcode/QR part with sellotape to ensure the label can be scanned correctly.
An InPost Locker is a self-service parcel delivery solution that operates 24/7. It allows you to send parcels simply by scanning the barcode on the label.
Important
- InPost UK labels are valid for 5 calendar days from the date the order was paid. If it is not used within this period, it expires and can no longer be used.
- If you did not drop off the parcel in the established time, please contact the eBay Delivery Customer Service team by using the labels contact form on the Help Center to report the problem and request a new label. Our agents will send it to you at the email address you specified in the query.
Delivery and collection times
- The service does not include any telephone notification before the delivery. It is at the discretion of the driver.
- The transit time starts from the moment the parcel is collected by InPost from the locker or ParcelShop.
- Delivery times: throughout the day.
-
Drop-off:
- You have a maximum of 5 calendar days from the date of contracting the service to drop off the parcel/envelope at the locker because the label has an expiry date.
- Although the InPost ParcelShop provide services on Saturdays, please note that the goods will not begin their transit time until Monday.
- Drop-off your parcel into a locker during hours that suits you best, scan the barcode from the label and select the appropriate compartment size. Find the nearest point.
- There is no timeframe for depositing parcels, as collections take place throughout the day. However, collection times from Lockers vary depending on location and operational availability. Therefore, to help ensure your parcel is collected on the same day, please deposit it before 12:00.
- After storing your parcel into the locker an option to scan a QR code appears on the screen, this will pull through the parcel number and request an email address where the digital receipt of the dispatch will be sent.
- Only one parcel is permitted per locker compartment. When dropping off parcels at an InPost locker, ensure that each parcel has its own unique label and is placed in a separate compartment to ensure it is processed correctly and does not go missing.
- There’s no physical printed receipt from the locker, scan the QR code after storing the parcel to receive the receipt via email. The receipt will include the time, date, parcel number and locker ID as well as a link to tracking.
- If there is any issue when scanning the QR code, request here a receipt by providing the parcel number and email address.
- After depositing your parcel into an InPost locker, the delivery will be operated by InPost.
- The recipient can collect the parcel from the InPost ParcelShop or locker within 8 calendar days from the date it was stored.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company InPost, click here and enter the shipment number that you will see on the label.
Transit times
The transit depends on the contracted service; let us remind you of what we currently offer:
- InPost Lockers: estimated 2-3 working days for UK mainland.
- InPost Shops: estimated 2-3 working days for UK mainland and estimated 3-7 working days for the Highlands and Islands.
Important
On some occasions, due to logistical, operational and weather-related reasons that are unrelated to eBay Delivery - it isn’t always possible to deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide eBay Delivery with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is available to receive the parcel, the InPost driver will either leave it in a safe place or deliver it to a neighbour. Alternatively, an SMS notification with a new delivery date will be sent. Where access to the InPost app is available, a preferred neighbour or safe place can be selected.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Coverage
Standard Protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra Protection
It's possible to purchase extra protection of up to £5,000.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- View the InPost conditions.
- Full list of prohibited items can be found here. Make sure to also check our list of Prohibited and non-compensation items.
Contact
- Bear in mind that the service has been contracted with eBay Delivery, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact InPost, you can do so here.
- We are happy to help you via the Help Center from Monday to Friday, 9 a.m. to 8 p.m., except public holidays. Click Contact us now at the end of this page.