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InPost

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General Information

  • Domestic and international shipments.
  • Estimated transit from Monday to Friday, excluding public holidays.

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Available Services

DROP OFF POINT

The sender personally drops off the goods at the transport company's office.

HOME DELIVERY

The goods are delivered by a courier from the transport company to the recipient's address.

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Shipping Label

  • The label is mandatory and must be attached to the side of the parcel with enough packing tape so that it does not come off.
  • Do not cover the shipping label barcode with packing tape, as it could hinder its correct reading and scanning.

Important

InPost UK labels are valid for five (5) calendar days from the date the order was paid for. If the label is not used within this period, it expires and can no longer be used.

If you did not drop off the parcel within the specified time period, please contact the eBay Delivery Customer Service team. To do this, access the Contact Form and select the Labels option to report the issue and request a new label. Our agents will send it to the email address you provided in your enquiry.

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Drop Off and Delivery of the Parcel

Drop off:

  • You can drop off the goods at the InPost ParcelShop or locker closest to your home, or at another of your preference, at the time and date that suits you best.
  • You have a maximum of five (5) calendar days from the date of service purchase to drop off your parcel at an InPost ParcelShop or locker, as the shipping label has an expiry date.
  • To ensure your parcel is collected on the same day, please drop it off at the InPost ParcelShop or locker before 12:00 noon.
  • Before going to the InPost ParcelShop or locker, check the opening hours and parcel reception availability.
  • Although the InPost ParcelShop or locker operates on Saturdays, the goods will not begin transit until the next working day.
  • Only one (1) parcel may be placed in each locker. Please do not put multiple parcels in the same locker, as each parcel must be deposited individually in its designated compartment.
  • No physical receipt is issued when a parcel is dropped off at a ParcelShop or locker. The sender must scan the QR code at the time of drop off to receive electronic proof of drop off by email or SMS. This proof of drop off includes the date and time of deposit, the parcel's tracking number, identification details of the ParcelShop or locker, and a link to track the shipment.
  • If there are any issues when scanning the QR code, the sender can request a receipt here by entering the parcel's tracking number and their email address.

Delivery:

  • Delivery will take place throughout the day.
  • The transport company will make two delivery attempts at no additional cost.
  • If there is no one available to receive the parcel, the InPost driver will either leave it in a safe place or deliver it to a neighbour. Alternatively, an SMS will be sent with details of a new delivery date. Where the InPost app is available, recipients can choose a preferred neighbour, a safe place, an InPost ParcelShop or an InPost locker.
  • The shipment will remain available to the recipient for eight (8) calendar days from the date it is notified as available for collection.

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Delivery Times

  • Transit time varies depending on the service booked.
  • The delivery times offered by eBay Delivery are indicative and estimated, and are calculated exclusively in working days (Monday to Friday, excluding public holidays).
  • During the shipment booking process, the delivery time of the selected service will be displayed.
  • Shipment tracking will be available on our platform from the day after the parcel is collected or dropped off.

Important

Occasionally, for logistical reasons, or due to unforeseen circumstances beyond eBay Delivery control, such as: traffic incidents, adverse weather conditions, public roadworks, vehicle breakdowns, transport sector strikes or other force majeure events, it is not possible to collect or deliver the parcel on the estimated date.

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Proof of Delivery

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Restrictions

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Terms of Service

  • It is the user's responsibility to track their shipment and provide eBay Delivery with the necessary information or solution via the Help Center Contact Form, within a maximum of 5 working days from the first incident.
  • In case of absence at the time of delivery, the carrier will try to leave a delivery notice at the recipient's home address, whenever possible. Likewise, the shipment may be dropped off at an agreed delivery point for collection.
  • The return to origin of the shipment is not included in any of the services offered by eBay Delivery, regardless of the reason for the return (absence of the recipient, incorrect or incomplete address, rejection of the shipment by the recipient, etc.).
  • Except for services with guaranteed delivery, delivery times are indicative and estimated. Therefore, in case of delay attributable to the carrier, the user will not be entitled to a refund of the shipping costs.
  • For the InPost Lockers service, the parcel must fit into one of the three available locker compartment sizes: Small (8cm x 38cm x64 cm), Medium (19cm x 38cm x 64cm) or Large (41cm x 38cm x 64cm).

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Coverage

Standard Protection

  • All shipments made through eBay Delivery include the standard coverage established in the applicable transport contract.

Extra Protection

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