If you have received a charge from eBay Delivery and you do not know which shipment it corresponds to or why it has been applied, you can check the platform for more information. Below we explain how to identify the charge(s) and how to claim the amount back if you believe it is an error:
Identify the shipment associated with the charge
- Access your eBay Delivery account.
- Click Settings, in the top right-hand corner of the screen.
- In the left-hand menu, click
Billing and Invoices and then select the Transactions tab. -
Search for the date and amount that match the charge you have received.
If you cannot find a matching amount, broaden your search by clicking Date range and selecting a wider period. - Once you locate the charge, click the corresponding link in the Transaction ID column.
- In the Type column, you can check the reason for the charge.
- You will automatically be redirected to the shipment associated with the charge. Click See details to access the shipment's post-sales page and view all its details.
Dispute a charge
- On the post-sales page of the shipment associated with the charge, click Shipment actions.
- In the drop-down menu, select Create support ticket.
- Next, select Billing from the available ticket types.
- Describe the Reason for your claim and provide the details of the charge.
- Finally, click Create.
Our support agents will then review your claim to provide you with more information regarding the reasons for the charge, as well as a resolution.
Important
If you have received an additional charge due to a weight or dimension discrepancy, the eBay Delivery customer support team may request photographs or other evidence from you to dispute the charge with the carrier.