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  1. Help Center
  2. Help with a shipment
  3. Billing

Billing

  • What are the additional charges applied by carriers?
  • Unknown charges
  • Intra-community operators. How do I get invoices without the VAT?
  • Can I have a prepaid account?
  • What is the freight collect shipping?
  • Can I change the invoice data?
  • What is direct debit payment and how can I request it?
  • Unpaid invoice with direct debit
  • How do I get an invoice?
  • What is the Import One Stop Shop (IOSS)?
  • Additional service charges
  • Additional charges due to difference in weight
  • Packlink eBay Delivery tax details
  • How does the automatic payment collection process work?
  • Will I receive an invoice with VAT?
  • VIES: What is it and how do I register?
  • How do I set up my billing address?
  • Which payment methods are accepted on eBay Delivery?
  • Can I pay the courier when they come to collect the shipment?
  • Will I receive an invoice as soon as I finalise a shipment?
  • Can I request a monthly invoice?
  • I’ve been charged twice, what do I need to do?
  • What should I do if there’s a payment error?

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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