Proof of value in case of damage, loss or missing content

To make a claim for loss for damage, just like any other insurance (house, car, etc.) documentation is required, such as:

1. The commercial invoice (purchase/sale) of the transported goods.
2. The purchase receipt.
3. eBay/PayPal transaction receipt.

The invoice is important for the insurance company because it’s the most concrete proof of the value of the goods. The invoice must include the following:

• It will always need to reflect details consistent with the sender and/or recipient, showing that the goods are property of one of the parties involved in the shipment. (Except for in the case of purchase/cashier receipts).
• Date of issue (the same as or earlier than the delivery/purchase date).
• The invoice number.
• Detailed description of the items.
• The seller’s Tax Identification Number, tax information and address.
• Breakdown of taxes.

The proof of value is an essential document to be able to submit a claim for damage or loss.

In cases where there is no invoice, or if the invoice date is older than 60 days, a devaluation will be applied.