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  1. Help Center
  2. Help with a shipment
  3. Claims

Claims

  • The essential requirements for submitting a claim for damage, loss or missing content
  • Who should start a complaint?
  • What is the standard coverage of my shipment?
  • Can I purchase additional coverage for my shipment?
  • Coverage for second-hand goods
  • What’s the period to start a claim?
  • How can I request compensation for loss or damage?
  • What documents are required to make a claim?
  • Proof of value in case of damage, loss or missing content
  • Presenting photos in case of damage or missing content
  • How long will it take to resolve my claim?
  • What is the depreciation of goods?
  • How can I claim the payment for a service that was not completed?
  • I don't have an invoice: Can I make an insurance claim?

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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