Claims
- The 5 essential requirements to open a claim
- Prohibited and no compensation items
- Who can file a complaint to eBay delivery?
- Compensation process in case your parcel is damaged or lost
- Can I add enhanced compensation to my item?
- Second hand item compensation
- What is the deadline for filing a complaint?
- Instructions to follow in case of damage, loss, tampering, theft
- Prove the value of your item
- Claim compensation without invoice
- My parcel has been damaged. What can I do?
- Take picture of the damaged goods including packaging used
- How long will it take to manage my complaint?
- When will I receive the compensation?
- Why has my claim has been rejected?
- Claims over-declaration and under-declaration
- Compensation process
- How to request a refund when the shipment is unsuccessful