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  2. Help with a shipment
  3. Claims

Claims

  • The essential requirements for submitting a claim for damage, loss or missing content
  • How can I request compensation for damage, loss or missing content?
  • Who should start a complaint?
  • What is the standard coverage of my shipment?
  • Coverage for second-hand goods
  • Can I purchase extra protection for my shipment?
  • What’s the period to start a claim?
  • What documents are required to make a claim?
  • Proof of value in case of damage, loss or missing content
  • Presenting photos in case of damage or missing content
  • I don't have an invoice: Can I claim for damage, loss or missing content?
  • How long will it take to resolve my claim?
  • What is the depreciation of goods?
  • How can I claim the payment for a service that was not completed?

Need help?

Need help with a delivery, arranging a collection, raising a claim, or checking an invoice? You can reach us easily via Chat, Email, or our support bot—we’re here to help you get it sorted quickly.

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