The extra protection coverage excludes damage and/or loss of used goods, which refers to any goods with an invoice date older than 60 days.
In case of loss of damage for second-hand goods a devaluation will be applied.
To correctly submit any requests related to the extra protection coverage, please use our Claims contact form. Please note that you must use the same email address you entered during the purchasing flow. Our Customer Support will confirm the safe receipt of your enquiry via email.
We recommend you check the essential requirements for submitting a claim and your inbox, as additional documentation may be required. Incomplete or incorrect documentation may delay the refund process.