A complaint must always be started by the person who finalised the order (registered on eBay Delivery), by using the email address associated with the account.
At eBay Delivery, we want to offer you the best security and comply with the current laws; therefore, in accordance with the Data Protection Act, we cannot provide information to those outside the scope of the service.
The correct way to submit a complaint or any requests is our contact form. You can access here or you can click on the Contact us now button at the end of this page.