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Can I cancel a shipment I have already paid?

Yes, in accordance with eBay Delivery Cancellation Policy, you can cancel the shipment after making the payment as long as the merchandise has not been picked up or dropped off.

Cancel a shipment using the eBay Delivery contact form

  1. Access the Help Center Contact Form.
  2. Select the Cancel option.
  3. Enter the Email linked to your eBay account and the Carrier tracking ID (you can find it on the purchased label or the confirmation page), then click Send.
     ​​The Carrier Tracking ID is printed on the postage label, and its format varies depending on the carrier. For example, EVRi looks like this: H00003111111111, UPS: 1Z0000000000000, Yodel: 87R0000000000000, InPost: QD000000000GB and DPD: 15505300000000 or 5300000000.
  4. In the drop-down menu select the cancellation reason and click Continue.

Subsequently, our agents will confirm via email the receipt of your request and ensure that both the cancellation and the refund are processed correctly.

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Cancel a shipment in your eBay Delivery account

  1. Access your eBay Delivery account.
  2. Locate the shipment you would like to cancel.
  3. Click See details.
  4. In the section Other actions, click Create support ticket.
  5. Automatically, a new window will open in your browser, redirecting you to the Support Center.
  6. In the drop-down menu select the cancellation reason and click Create.

Subsequently, our agents will confirm via email the receipt of your request and ensure that both the cancellation and the refund are processed correctly.

Important

  • The deadline to submit a cancellation is limited to 15 days from the date the order was paid.
  • eBay Delivery will not accept cancellation requests submitted through other channels.

Tips

  • If you have printed the shipping label or the address sheet (depending on the purchased service), make sure to destroy it. In this way, you will avoid confusing it with other shipments.
  • If you have selected a service with home collection and the carrier arrives to collect, please do not hand over the merchandise to the driver and inform him that you have cancelled the shipment.

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