eBay Delivery handle the reimbursement of the service fee as long as this request is carried out before the goods are collected at the origin address. eBay Delivery recommends that such cancellation requests be submitted at least one (1) day before the collection of the parcel takes place.
- eBay Delivery will refund the full amount paid within 96 working hours from your request, provided that the customer requests explicit cancellation only from the email address used to purchase the shipment and by using the Help Center Contact Form. When a shipment is cancelled eBay Delivery will not be responsible for any loss of profit, reputation, clientele, and opportunities.
- You have 15 days from the collection date to request the cancellation of a shipment, therefore eBay Delivery will not refund the amount paid if you request the cancellation after 15 days from the collection date. However, the customer will have the opportunity to ship the goods after the confirmed collection date, provided that the data of the service are not altered in any way (sender, recipient, weight, volume, mark, etc.).
- eBay Delivery reserves the right to cancel any shipment in case of violation of the Terms and Conditions.
When the refund will be issued?
eBay Delivery will issue the refund within 96 working hours from your request. Remember that refund will always be made with the same payment method used pay the shipment. Depending on the payment method you have used, you will receive your payment in the time periods detailed in this article.
Note: If you have a direct debit enabled, the refund will be reflected as a credit note in the next billing cycle, as long as you have accumulated a sufficient amount to process it.
Cancellation Policy - Terms and Conditions
If the shipment has not been collected or you decide not to send the goods anymore, it is possible to request full refund only within the fifteen (15) calendars days following the date of the collection of the parcel.
Do not have your parcel collected or dropped off after cancellation
After confirmation of cancellation by our customer service, eBay delivery will not be held responsible in any way for any missing items and / or requests for compensation. Furthermore, no assistance can be given for the order in question after our cancellation confirmation. For services that provide home collection, please note that transport companies can manage cancellations up to 48 hours. For this reason, the carrier may also show up at the pick-up address. Should the messenger show up for collection, the goods must not be handed to the messenger, as we will no longer have any information on the transit of the shipment after the removal of the order in the system.
If you hand over the shipment after the refund request, you might be charged any additional costs related to the goods sent after cancellation.
Any additional costs related to inventory or returns for non-deliverable goods, as well as any other administrative expenses that may arise will be charged to you within 60 days.