EVRi

General information

• Home delivery or to a safe place*.
• Shop to home delivery service only.
• Label: you can print the label using the EVRi Print in ParcelShop or Locker service. Please note that EVRi QR codes are valid for 7 days from the date of label purchase. Make sure you use your code within this period to avoid any issues when dropping your parcel at the ParcelShop or Locker.
• Three delivery attempts at no extra cost.
• Maximum weight 15 kg.
• Maximum dimensions: maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2x height).
• Service Courier Collection - transit 3 working days to UK Mainland.
• Service ParcelShop drop off – transit 2 working days to UK Mainland (after the parcel is deposited in the shop).
• Service ParcelShop drop off – transit 1 working day to UK Mainland (afterwards, the parcel is deposited in the ParcelShop).
• Collection from 8 am to 8 pm at home.
• Three collection attempts and three delivery attempt.
• Estimated transit time from Monday to Friday, excluding national or local holidays.
• Collection and delivery dates are subject to change.
• The transit indicated does not include an extra 48-96 hours to/from the islands, and remotes zones.
• POD available upon request. Please check how to request a POD (Proof of Delivery).
• Track shipments directly from the web of the carrier with label shipping number.
• eBay Delivery customer service from Monday to Friday, 9 a.m. to 8 p.m., except public holidays.

Types of service

EVRi Postable

• Origin: United Kingdom - Destination: United Kingdom.
• Specific for small packages. The parcel must fit through the letterbox.
• Drop-off at ParcelShop or Locker.
• It does not require a printer : the sender can present the QR code at the EVRi Drop-Off Point.
• Transit: estimated 2-3 working days.
• Delivery schedule: throughout the day.
• Maximum weight (kg): 1.
• Maximum measurements (cm): 35cm x 23cm x 2.5cm.
• No signature is required. The parcel will be posted through the letterbox.

*If no one is home, the transportation company will be able to deliver to a safe place such as the porch, shed, letterbox or other parts of the address.

EVRi UK ParcelShop Small Parcel

• Origin: United Kingdom - Destination: United Kingdom.
• Specific for small packages.
• Drop-off at ParcelShop or Locker.
• It does not require a printer : the sender can present the QR code at the EVRi Drop-Off Point.
• Transit: estimated 48 working hours.
• Delivery schedule: throughout the day.
• Included delivery attempts: maximum 3*.
• Maximum weight (kg): 2.
• Maximum measurements (cm): length 45 cm, width 35 cm, height 16 cm.

* If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi UK ParcelShop

• Origin: United Kingdom - Destination: United Kingdom.
• Drop-off at ParcelShop or Locker.
• It does not require a printer : the sender can present the QR code at the EVRi Drop-Off Point.
• Transit: estimated 48 working hours.
• Delivery schedule: throughout the day.
• Included delivery attempts: maximum 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi UK Collection

• Origin: United Kingdom - Destination: United Kingdom.
• Home collection.
• Requires a printer : mandatory label.
• Transit: estimated 48 working hours.
• Delivery schedule: throughout the day.
• Included delivery attempts: maximum 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

Label

The label is mandatory, except for ParcelShop services, in which a QR code is used to deposit the goods at a ParcelShop or Locker.

Please don’t cover the barcode/QR code with sellotape to ensure the label can be scanned correctly.

Services with QR-code deposit option

With the EVRi print in ParcelShop or Locker service, you can quickly and easily print your shipping label without needing a printer at home. The process is fully self-service, allowing you to print the label using a QR code.

Go to the top of the page

Delivery and collection times

• The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
• Collection times: from 8 a.m. to 8 p.m.
• Delivery times: throughout the day.
• Delivery: EVRi has a deposit authorization so the parcels can be left in a safe place, such as a mailbox, a garage, or directly in front of the entrance door. If no one is home, it can be delivered to a neighbor, the deposit authorization will be in vigor.
• Drop-off:
  • You can bring the goods to the ParcelShop or Locker during office hours on the date that suits you best.
  • Even if your ParcelShop or Locker is open on Saturdays, please note that the goods will not begin transit until Monday.
  • Please note that EVRi QR codes are valid for 7 days from the date of label purchase. Make sure you use your code within this period to avoid any issues when dropping your parcel at the ParcelShop or Locker.
• Collections:
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Leave a note or post-it on the telephone or intercom if the addressee's surname is not visible, does not match, or if the bell does not work.

Tracking

For information about tracking, please check this article.

Transit time

• The service transit times (from Monday to Friday, excluding holidays) are 3 to 7 working days after the collection date, regardless of whether it’s collected from home or dropped off at a ParcelShop or Locker.

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to eBay Delivery, it is not possible to collect or deliver on the estimated day.

The shipments destined for Sweden, Denmark and Finland will be delivered directly to the ParcelShop or Locker closest to the recipient. 

Go to the top of the page

Conditions

• It’s the user’s responsibility to track the shipment and provide eBay Delivery with a solution within a maximum of 5 working days from the beginning of the first incident.
• In case of absence, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
• If a signed delivery isn’t possible, the goods may be left in a safe place (with photographic evidence). 
• Proof of delivery is not available for the EVRi Postable service.

Coverage

Standard Protection

All services include the coverage stated in the Terms and Conditions of the service.

The coverage of the EVRi Postable service is limited solely to the loss of Goods, with compensation not to exceed £25.00. Claims relating to damage and/or missing content will not be considered with this service.

Extra Protection

It's possible to purchase extra protection of up to £5,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• Click here to read more information about maximum size and dimensions.

• Bear in mind that the service has been contracted with eBay Delivery, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact EVRi, you can do so here.
   
• We are happy to help you via the Help Center from Monday to Friday, 9 a.m. to 8 p.m., except public holidays. Click Contact us now at the end of this page.